Refund policy

Refund & Return Policy

We want every TrendyGiftHK order to arrive as described and in good condition. Please read the following terms before requesting a return, exchange or refund.

Change of mind or incorrect selection

We do not accept returns, exchanges or refunds for change of mind, ordering the wrong item, model, size or specification, or other personal reasons.

Please check the product details carefully before placing your order.

Damages, defects and incorrect items

Please inspect your order upon delivery. If an item is damaged, has a defect, or is incorrect, please contact us as soon as possible, preferably within 24 hours and, where reasonably practicable, within 7 calendar days after receipt.

Please provide your order number, a description of the issue, and clear photos or video. Photos of the product packaging may also be helpful where relevant. Please keep the item and its original packaging until we have reviewed the case.

We will review the matter under this policy and applicable law. A report made after this period will still be considered where required by applicable law.

For products with a specifically disclosed defect, please see the section below.

Exceptions and non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods, including food, flowers or plants

• Custom, special-order or personalised products

• Personal care, hygiene or beauty products where applicable

• Hazardous materials, flammable liquids or gases

• Gift cards

• Products specifically marked as final sale or non-returnable

Sale or clearance items are generally not eligible for change-of-mind returns.

Products with a specifically disclosed defect

Where a product listing clearly identifies a specific existing defect, including its location and available photographs, that disclosed condition forms part of the product description. To the extent permitted by applicable law, we do not accept a return, exchange or refund solely because of that disclosed condition or a change of mind.

This does not apply if the item received materially differs from its listing, has an additional defect that was not disclosed before purchase, is the wrong item, or where a remedy is required by applicable law. Please contact us with your order number and clear photos so that we can review the issue.

Customers may still contact us about damage, defects or incorrect items. For a product with a specifically disclosed defect, that disclosed condition is handled as set out above; any separate or undisclosed issue will be reviewed under this policy and applicable law. Nothing in this policy limits any rights that cannot be excluded under applicable law.

Please contact us if you have questions about whether a particular item is eligible.

Approved remedies

Once we have reviewed your case, we may offer an appropriate remedy, which may include:

• Replacement

• Exchange

• Refund

If a return is required, please wait for our instructions before sending the item back. Returns sent without prior approval may be refused, unless applicable law requires otherwise.

Refunds

We will notify you once we have received and inspected any required return and let you know whether the refund has been approved.

If approved, the refund will normally be issued automatically to your original payment method.

Please allow up to 14 business days for us to process an approved refund. Your bank, credit card issuer or payment provider may require additional time before the refund appears in your account.

Return shipping

If a return is approved because of our error or an issue covered under this policy, we will arrange or reimburse reasonable return shipping where appropriate.

For any exceptional return approved for a reason not attributable to TrendyGiftHK, return shipping may be the customer’s responsibility.

Original shipping charges are normally non-refundable unless the issue was caused by us or applicable law requires otherwise.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Orders that have already been packed or shipped cannot normally be modified or cancelled.

Contact us

For return, refund or order enquiries:

Email: contact@trendygifthk.com

Telephone: +852 3611 0993

WhatsApp: +852 5486 0944

TrendyGiftHK

Room K, 4/F, Bedford Factory Building

51 Bedford Road, Tai Kok Tsui

Hong Kong