Privacy Policy

This Privacy Policy explains how TrendyGiftHK collects, uses, stores and shares personal information when you visit trendygifthk.com, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with our store.

Our store is powered by Shopify. Shopify and other service providers may process personal information on our behalf in order to provide ecommerce, payment, security, analytics, delivery and other services.

Information we collect

Depending on how you interact with us, we may collect information including:

• Your name

• Email address

• Telephone number

• Billing and delivery address

• Order and purchase information

• Payment and transaction information

• Customer account information

• Communications you send to us

• Device, browser and IP address information

• Website usage and interaction information

• Cookie and similar technology information

• Marketing preferences

Payment card details are generally processed by our payment service providers and are not intended to be stored directly by TrendyGiftHK.

How we use your information

We may use personal information to:

• Process and fulfil orders

• Arrange payment, delivery, collection, returns and refunds

• Communicate with you about your order

• Respond to product, store or customer-service enquiries

• Provide and maintain customer accounts

• Detect or prevent fraud, misuse and security incidents

• Improve our website, products and services

• Analyse store performance and customer experience

• Comply with legal, accounting, tax and regulatory requirements

• Send marketing communications where permitted and where the required consent has been obtained

We aim to collect only information that is reasonably necessary for these purposes.

Shopify and service providers

Our online store is hosted on Shopify.

Shopify processes certain personal information to provide the ecommerce platform, checkout, security and related services used by our store.

Depending on the services used for your order or visit, information may also be processed by service providers including:

• Payment providers

• Banks and card networks

• Delivery and courier companies

• Website hosting and technology providers

• Analytics providers

• Customer-support providers

• Fraud-prevention and security providers

• Marketing and advertising providers where applicable

These parties receive information only where reasonably necessary for them to provide their services, comply with law or protect legitimate interests.

Some Shopify consumer services, including services such as Shop or Shop Pay, may process information under Shopify's own privacy terms.

Cookies and similar technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, maintain security, understand website usage and, where permitted, support analytics or advertising.

Where required, non-essential cookies and similar technologies will be subject to the privacy choices or consent controls made available on our website.

You may also be able to manage certain privacy choices through the cookie banner or privacy settings provided on our store.

Marketing communications

We may send promotional emails or other direct marketing communications where permitted by applicable law and where any required consent has been obtained.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or by contacting us.

Choosing not to receive marketing communications will not prevent us from sending service communications that are necessary for an existing order or customer relationship.

Sharing of personal information

We do not sell customer personal information in exchange for money.

Depending on the technologies and services enabled on our store, certain analytics or advertising activities may be treated as a “sale”, “sharing” or targeted advertising under the laws of some jurisdictions.

Where applicable, customers may use the privacy controls provided on our website to exercise available opt-out rights.

We may also disclose information where reasonably necessary:

• To fulfil your order

• To protect customers, our business or our website

• To investigate fraud or security incidents

• To comply with a legal obligation, court order or lawful government request

• In connection with a business restructuring, transfer or similar transaction, subject to applicable law

International processing

Shopify and some of our service providers operate internationally.

As a result, personal information may be processed or stored outside Hong Kong or outside the country where you live.

Where required, appropriate contractual, technical or organisational safeguards may be used in connection with international processing or transfers.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute handling and legal or regulatory requirements.

Retention periods may therefore vary depending on the type of information and the reason it is held.

Security

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised or accidental access, loss, use, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your privacy rights

Depending on applicable law and your location, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw or change marketing preferences

• Object to or restrict certain uses of information

• Exercise applicable opt-out rights

Some requests may be subject to legal exceptions or record-retention requirements.

We may need to verify your identity before completing a privacy request.

Hong Kong customers

Where the Personal Data (Privacy) Ordinance of Hong Kong applies, personal data will be handled in accordance with applicable requirements relating to collection, use, accuracy, retention, security, transparency and access or correction.

Requests for access to or correction of personal data may be sent to us using the contact details below.

Children's information

Our store is intended for general retail use.

If you believe that a child has provided personal information to us without appropriate parental or guardian involvement where such consent is required, please contact us.

Third-party links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements.

The latest version will be published on trendygifthk.com.

Contact us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

TrendyGiftHK

Email: contact@trendygifthk.com
Telephone: +852 3611 0993
WhatsApp: +852 5486 0944

Room K, 4/F, Bedford Factory Building
51 Bedford Road
Tai Kok Tsui, Hong Kong