Terms of Service

These Terms of Service govern your use of trendygifthk.com and purchases made from TrendyGiftHK.

By accessing our website, placing an order or using our services, you agree to these Terms together with our applicable store policies.

1. Our store

trendygifthk.com is operated by TrendyGiftHK in Hong Kong.

Our online store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.

2. Website use

You may use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity

• Attempt to interfere with the security or operation of the website

• Introduce viruses, malicious code or harmful technology

• Attempt unauthorised access to customer, merchant or system information

• Scrape or misuse website content in a manner that infringes our rights or the rights of others

We may restrict access where reasonably necessary to protect the website, customers or our business.

3. Product information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs and pricing.

Colours and appearance may vary depending on screens, lighting, packaging updates or manufacturer changes.

Product images are for identification and presentation purposes and minor packaging changes do not necessarily mean that the product supplied is different.

Where manufacturer specifications are important to your purchase, please contact us before ordering if you require confirmation.

4. Availability

Products are subject to availability.

An item appearing on the website does not guarantee that stock is available at all times.

We may limit quantities, discontinue products or correct stock information where reasonably necessary.

5. Prices

Prices displayed on the website may change without notice.

The price applicable to an order is normally the price shown at checkout when the order is placed, subject to correction of genuine errors.

Shipping charges, discounts and other applicable charges will be shown during checkout where applicable.

6. Orders

Submitting an order does not necessarily mean that we have accepted it.

We may refuse or cancel an order for legitimate reasons including:

• Product unavailability

• Pricing or listing errors

• Suspected fraud

• Payment problems

• Delivery restrictions

• Incorrect or incomplete customer information

• Quantity limitations

If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund.

7. Payment

You agree to provide accurate and authorised payment information.

Payments may be processed by Shopify, payment gateways, banks or other third-party payment providers.

Your use of those services may also be subject to their own terms and privacy policies.

8. Shipping and delivery

Shipping methods, charges and estimated delivery times are described on our Shipping Policy and during checkout where applicable.

Delivery times are estimates and may be affected by:

• Courier delays

• Customs clearance

• Public holidays

• Weather

• Incorrect delivery information

• Events outside our reasonable control

Customers are responsible for providing complete and accurate delivery information.

9. Customs, duties and taxes

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country or region.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the recipient.

Customers are responsible for checking relevant import restrictions before ordering.

10. Returns and refunds

Returns, exchanges, damaged items and refunds are governed by our Refund & Return Policy.

In summary, we do not normally accept returns, exchanges or refunds for change of mind, incorrect selection or other personal reasons.

Damaged, defective or incorrect items should be reported as soon as possible in accordance with the timeframe stated in our Refund & Return Policy.

Nothing in these Terms excludes rights that cannot lawfully be excluded.

11. Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Orders that have already been packed, processed or shipped cannot normally be modified or cancelled.

Special-order, customised or personalised products may be subject to additional cancellation restrictions.

12. Promotions and discount codes

Promotions, discount codes and special offers may be subject to specific conditions.

Unless otherwise stated:

• Promotions cannot be exchanged for cash

• Discount codes may not be combined

• Discounts may exclude certain products or categories

• Promotions may end or change according to their stated terms

We may refuse misuse or fraudulent use of promotions.

13. Intellectual property

Unless otherwise stated, content created for trendygifthk.com, including website text, layout, graphics and original materials, is owned by or licensed to TrendyGiftHK.

Product names, logos, characters and trademarks belonging to third-party brands remain the property of their respective owners.

The sale of genuine branded products does not imply that TrendyGiftHK owns those third-party trademarks.

You may not reproduce or commercially use our original website content without permission except where permitted by law.

14. Third-party services and links

Our website may include services, applications or links operated by third parties.

We are not responsible for third-party websites or services that we do not control.

Use of those services may be subject to separate terms.

15. Accuracy and corrections

We may correct typographical errors, inaccurate product information, pricing mistakes or other website errors when identified.

If an error materially affects an order that has already been placed, we will contact you where appropriate.

16. Disclaimer

We aim to keep our website available and accurate, but we cannot guarantee that it will always operate without interruption or technical error.

Nothing in these Terms excludes or limits any warranty, right or liability that cannot legally be excluded or limited.

17. Limitation of liability

To the maximum extent permitted by applicable law, TrendyGiftHK will not be responsible for indirect or consequential losses arising from use of the website where such losses were not reasonably foreseeable.

Nothing in these Terms limits liability where doing so would be prohibited by law.

18. Privacy

Our handling of personal information is described in our Privacy Policy.

19. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, business practices or legal requirements.

The latest version published on trendygifthk.com will apply from the stated effective date or publication date.

20. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute will be subject to the jurisdiction of the courts of Hong Kong, subject to any mandatory rights or jurisdictional protections that may apply to a customer.

21. Contact

Questions about these Terms may be sent to:

TrendyGiftHK

Email: contact@trendygifthk.com
Telephone: +852 3611 0993
WhatsApp: +852 5486 0944

Room K, 4/F, Bedford Factory Building
51 Bedford Road
Tai Kok Tsui, Hong Kong