Shipping & Delivery Policy

TrendyGiftHK offers local delivery, store pickup and international shipping options depending on the destination and products ordered.

Shipping methods, availability and charges shown during checkout may vary according to the delivery address, parcel size, weight and carrier requirements.

Hong Kong Delivery

Hong Kong orders may be delivered by local courier services, including S.F. Express or other suitable delivery providers.

The available delivery methods and applicable charges will be shown during checkout where supported.

Shipping promotions or free-delivery thresholds may be offered from time to time. Any applicable promotion will be displayed during checkout or on the relevant promotional page.

Delivery times are estimates and may be affected by courier operations, public holidays, weather, address issues or other circumstances outside our reasonable control.

Store Pickup

Store pickup may be available for eligible orders.

Pickup location:

TrendyGiftHK
Room K, 4/F, Bedford Factory Building
51 Bedford Road
Tai Kok Tsui, Hong Kong

Opening Hours:
Monday–Saturday
11:00–19:00

Please wait until we confirm that your order is ready before visiting the store for collection.

Customers may be asked to provide the order number or other reasonable proof of purchase when collecting an order.

Macau Delivery

Delivery to Macau may be available depending on the products ordered and courier service availability.

Available shipping methods and charges will be shown during checkout or confirmed separately where necessary.

Certain products may be subject to carrier or import restrictions.

International Shipping

TrendyGiftHK ships international orders primarily using FedEx.

International shipping charges are not fixed because carrier rates and surcharges may change regularly.

The final shipping cost may depend on:

• Destination country or region

• Parcel weight

• Package dimensions and volumetric weight

• Number of parcels

• Current FedEx transportation rates

• Current fuel surcharge

• Remote-area or extended-area surcharges

• Special handling requirements

• Other applicable carrier charges

Where an international shipping rate is available during checkout, the amount shown at checkout will normally apply to the order unless an obvious system or pricing error has occurred.

For oversized, unusually heavy, restricted-destination or special-handling orders where an accurate rate cannot be calculated automatically, TrendyGiftHK may contact the customer with a shipping quotation before dispatch.

We will not charge an additional shipping amount without informing the customer first.

Changes to FedEx rates and surcharges

FedEx may change fuel surcharges, transportation rates and other carrier charges from time to time.

Because these charges are determined by the carrier, international shipping prices offered by TrendyGiftHK may change without prior notice.

The applicable shipping charge is the amount confirmed for your order at checkout or through a shipping quotation.

Processing Time

Orders require processing before shipment.

Processing includes activities such as:

• Payment verification

• Stock confirmation

• Product checking

• Packing

• Preparing shipping documentation

Processing time varies depending on product availability and the nature of the order.

In-stock items will normally be processed as soon as reasonably possible.

Special-order, made-to-order, personalised or supplier-order products may require additional processing time.

Where an order contains several products with different processing times, the order may be shipped together based on the item requiring the longest processing time, unless we arrange otherwise.

Shipping and Delivery Time

Total delivery time consists of:

Processing time + carrier transit time

Any delivery estimate provided by TrendyGiftHK, FedEx, S.F. Express or another courier is an estimate only and is not guaranteed unless expressly stated otherwise.

Delivery may be delayed by circumstances including:

• Customs clearance

• Carrier delays

• Public holidays

• Severe weather

• Flight disruption

• Remote-area delivery

• Incorrect or incomplete address information

• Destination-country restrictions

• Events outside our reasonable control

Tracking

Where tracking is available, tracking information will normally be provided after the order has been dispatched.

Please note that tracking information may take some time to appear after the carrier receives the shipment.

If tracking information has not updated for an extended period, please contact us and we will assist where reasonably possible.

Multiple Parcels

An order may be shipped in more than one parcel depending on:

• Product size

• Product weight

• Number of items

• Stock location

• Carrier requirements

Where multiple parcels are required, the shipping charge will be based on the shipment requirements confirmed for the order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Incorrect or incomplete address information may result in delays, failed delivery or additional courier charges.

If you notice an error after placing an order, please contact us as soon as possible.

Once an order has been processed or dispatched, it may not be possible to change the delivery address.

Any additional carrier charges resulting from an incorrect address may be the customer's responsibility where the error was not caused by TrendyGiftHK.

Customs, Duties and Import Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• VAT or similar taxes

• Clearance charges

• Brokerage fees

• Other government or carrier charges

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge collected by TrendyGiftHK and are the responsibility of the recipient.

TrendyGiftHK will prepare customs documentation based on the order and applicable shipping requirements.

Customers are responsible for checking relevant import restrictions, taxes and customs requirements in their destination before placing an order.

We cannot guarantee how much customs authorities may charge.

Restricted or Prohibited Items

Certain products may not be eligible for delivery to particular countries or regions because of:

• Customs regulations

• Dangerous-goods restrictions

• Carrier restrictions

• Licensing requirements

• Local laws

If we cannot legally or practically ship a product to the destination provided, we may contact the customer to discuss available options or cancel and refund the affected item where appropriate.

Failed Delivery and Unclaimed Parcels

Customers should monitor tracking information and make reasonable arrangements to receive their shipment.

If a parcel is returned to TrendyGiftHK because of an incorrect address, repeated failed delivery, refusal to accept the parcel or failure to collect it, additional shipping charges may apply before the parcel can be resent.

Any refund for a returned parcel will be handled in accordance with our Refund & Return Policy and applicable law.

Damaged or Incorrect Deliveries

Please inspect your order after delivery.

If an item arrives damaged, defective or incorrect, please contact us as soon as possible, preferably within 24 hours and no later than 7 calendar days after receiving the order.

Please refer to our Refund & Return Policy for full details.

Events Outside Our Control

TrendyGiftHK will make reasonable efforts to dispatch orders promptly, but we cannot guarantee delivery dates where delays arise from circumstances outside our reasonable control, including:

• Natural disasters

• Extreme weather

• Customs delays

• Carrier disruption

• Industrial action

• Government restrictions

• Public emergencies

• Transport or flight disruption

Where a significant issue occurs, we will assist customers where reasonably possible.

Contact Us

For shipping, delivery or tracking enquiries:

Email: contact@trendygifthk.com
Telephone: +852 3611 0993
WhatsApp: +852 5486 0944

TrendyGiftHK
Room K, 4/F, Bedford Factory Building
51 Bedford Road
Tai Kok Tsui, Hong Kong