Refund & Return Policy

We want every TrendyGiftHK order to arrive as described and in good condition. Please read the following terms before requesting a return, exchange or refund.

Change of mind or incorrect selection

We do not accept returns, exchanges or refunds for change of mind, ordering the wrong item, model, size or specification, or other personal reasons.

Please check the product details carefully before placing your order.

Damages, defects and incorrect items

Please inspect your order upon delivery.

If an item is defective, damaged, or you receive the wrong item, please contact us as soon as possible, preferably within 24 hours, and no later than 7 calendar days after receiving your order, so that we can evaluate the issue and make it right.

Please provide:

• Your order number

• A description of the issue

• Clear photos or video showing the problem

• Photos of the product packaging where relevant

Please keep the item and its original packaging until we have reviewed the case.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods, including food, flowers or plants

• Custom, special-order or personalised products

• Personal care, hygiene or beauty products where applicable

• Hazardous materials, flammable liquids or gases

• Gift cards

• Products specifically marked as final sale or non-returnable

Sale or clearance items are generally not eligible for change-of-mind returns.

These exclusions do not prevent us from assisting if an item is damaged, defective or incorrect, and do not limit any rights that cannot be excluded under applicable law.

Please contact us if you have questions about whether a particular item is eligible.

Approved remedies

Once we have reviewed your case, we may offer an appropriate remedy, which may include:

• Replacement

• Exchange

• Refund

If a return is required, please wait for our instructions before sending the item back.

Returns sent without prior approval may be refused.

Refunds

We will notify you once we have received and inspected any required return and let you know whether the refund has been approved.

If approved, the refund will normally be issued automatically to your original payment method.

Please allow up to 14 business days for us to process an approved refund. Your bank, credit card issuer or payment provider may require additional time before the refund appears in your account.

Return shipping

If the return is due to our error, or the item is confirmed to be damaged, defective or incorrect, we will arrange or reimburse reasonable return shipping where appropriate.

For any exceptional return approved for a reason not attributable to TrendyGiftHK, return shipping may be the customer's responsibility.

Original shipping charges are normally non-refundable unless the issue was caused by us or applicable law requires otherwise.

Order changes and cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Orders that have already been packed or shipped cannot normally be modified or cancelled.

Contact us

For return, refund or order enquiries:

Email: contact@trendygifthk.com
Telephone: +852 3611 0993
WhatsApp: +852 5486 0944

TrendyGiftHK
Room K, 4/F, Bedford Factory Building
51 Bedford Road, Tai Kok Tsui
Hong Kong